We collect information you provide directly to us, information collected automatically when you use our services, and information from third parties. This includes:
Information you provide:
- Full name, email address, and password when you create an account
- Billing information such as credit/debit card details (processed securely via Stripe)
- Phone number preferences, country selections, and plan choices
- Support messages, feedback, and communications you send us
- Business name, VAT number, or company details (for Business plan users)
Information collected automatically:
- IP address, browser type, operating system, and device information
- Pages visited, features used, and time spent on our platform
- Call metadata such as call duration, timestamps, and country origin (not call content)
- Log files, error reports, and performance data
- Cookies and similar tracking technologies (see Section 4)
We use the information we collect for the following purposes:
- To create and manage your VeeCall account and virtual numbers
- To process payments, invoices, and subscription billing
- To deliver and improve our services, features, and dashboard experience
- To respond to support requests, questions, and feedback
- To send transactional emails such as receipts, number activation confirmations, and account alerts
- To send optional product updates and promotional communications (you may opt out anytime)
- To detect, prevent, and investigate fraud, abuse, or security incidents
- To comply with applicable legal obligations and regulatory requirements
- To analyze usage trends and improve overall platform performance
We do not sell your personal data to third parties. We do not listen to, record, or store the content of your calls. We only collect metadata (e.g. call duration, timestamps) for billing and service purposes.
We do not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:
- Service Providers: Trusted third-party vendors who help us operate our platform (e.g. Stripe for payments, cloud hosting providers, email delivery services). These providers access your data only to perform tasks on our behalf and are contractually bound to keep it confidential.
- Telecom Partners: To provision virtual phone numbers, we work with licensed telecom carriers in various countries. Minimal information required for number assignment may be shared with them.
- Legal Requirements: We may disclose your information if required by law, court order, or governmental authority, or to protect the rights, property, or safety of VeeCall, our users, or the public.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred. We will notify you before your data is transferred and becomes subject to a different privacy policy.
We use cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device. We use them for:
- Essential cookies: Required for the platform to function. These cannot be disabled (e.g. session authentication, security tokens).
- Functional cookies: Remember your preferences and settings such as language and dashboard layout.
- Analytics cookies: Help us understand how users interact with our platform so we can improve it (e.g. page views, feature usage).
- Marketing cookies: Used to deliver relevant advertisements and measure campaign effectiveness. These are only used if you consent.
You can manage cookie preferences through your browser settings or our cookie consent banner. Disabling essential cookies may affect platform functionality.
We retain your personal data only for as long as necessary to provide our services and comply with legal obligations. Specifically:
- Account data is retained for the duration of your active subscription plus 90 days after account deletion.
- Billing and transaction records are retained for 7 years to comply with financial regulations.
- Call metadata (duration, timestamps) is retained for 12 months, then permanently deleted.
- Support correspondence is retained for 3 years.
- Marketing preferences and opt-out records are retained indefinitely to honor your choices.
When data is no longer required, we securely delete or anonymize it in accordance with industry standards.
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request that we correct inaccurate or incomplete data.
- Deletion: Request that we delete your personal data ("right to be forgotten"), subject to legal retention requirements.
- Portability: Receive your data in a structured, machine-readable format.
- Restriction: Request that we restrict processing of your data in certain circumstances.
- Objection: Object to processing of your data for marketing or profiling purposes.
- Withdraw Consent: Withdraw any consent previously given at any time without affecting prior processing.
To exercise any of these rights, please contact us at privacy@veecall.com. We will respond to all requests within 30 days. We may ask you to verify your identity before processing your request.
We take the security of your data seriously and implement industry-standard measures to protect it:
- All data in transit is encrypted using TLS 1.2 or higher
- Data at rest is encrypted using AES-256 encryption
- Access to personal data is restricted to authorized personnel on a need-to-know basis
- We conduct regular security audits, penetration testing, and vulnerability assessments
- Two-factor authentication (2FA) is available and recommended for all accounts
- Our infrastructure is hosted on SOC 2 compliant cloud providers
While we strive to protect your data, no method of transmission over the internet is 100% secure. In the unlikely event of a data breach affecting your rights, we will notify you within 72 hours as required by GDPR.
VeeCall operates globally. Your data may be transferred to and processed in countries outside your country of residence, including countries that may have different data protection laws.
When we transfer data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Transfers to countries with an adequacy decision by the European Commission
- Binding Corporate Rules where applicable
By using VeeCall, you consent to the transfer of your information to countries outside your country of residence in accordance with this policy.
VeeCall services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18.
If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at privacy@veecall.com. We will promptly delete such information from our systems upon verification.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page
- Send an email notification to all registered users
- Display a prominent notice on our website and dashboard
We encourage you to review this policy periodically. Your continued use of VeeCall after any changes constitutes your acceptance of the updated policy. If you disagree with the changes, you may close your account at any time.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to our dedicated Privacy Team:
- Email: hello.veecall@gmail.com
- Data Controller: VeeCall Technologies Ltd.
- Registered Address: 123 Tech Avenue, London, EC1A 1BB, United Kingdom
- Response Time: Within 24 business Hours
If you are located in the EEA and are not satisfied with our response, you have the right to lodge a complaint with your local Data Protection Authority (DPA).