VeeCall is committed to delivering high-quality virtual phone number services. We offer a transparent and fair refund process to ensure that customers are not left out of pocket if our Services do not meet their expectations or if technical issues arise on our end.
We offer a full 7-day money-back guarantee on all new subscription purchases. If you are not satisfied with VeeCall for any reason within 7 days of your first payment, you are entitled to a complete refund — no questions asked.
· Applies only to first-time subscribers on each plan tier
· Request must be submitted within 7 calendar days of the initial payment date
· Applies to Starter, Pro, and Business plans
· Does not apply to plan upgrades, renewals, or add-on purchases
To claim your 7-day refund, simply email billing@veecall.com from your registered account email with the subject line "Refund Request" and your order reference number.
Outside of the 7-day money-back guarantee, refunds may be granted at VeeCall's discretion in the following circumstances:
- Service Non-Delivery: If a purchased virtual number was never successfully provisioned and activated due to a technical failure on our end
- Significant Downtime: If VeeCall experiences a verified outage exceeding 72 consecutive hours during your active subscription period
- Duplicate Billing: If you were charged more than once for the same subscription period due to a billing system error
- Unauthorized Charge: If a charge was processed on your account without your authorization and confirmed through our investigation
- Country Unavailability: If a number from a specific country you purchased becomes permanently unavailable and no equivalent alternative can be offered
- Legal Requirement: Where a refund is required by applicable consumer protection law in your jurisdiction
The following situations are generally not eligible for a refund:
- Subscription renewals that you failed to cancel before the renewal date
- Refund requests made after the 7-day money-back window has expired (unless under exceptional circumstances)
- Accounts suspended or terminated for violation of our Terms & Conditions
- Purchases of add-ons, additional numbers, or one-time features
- Partial months or unused days within a billing cycle
- Dissatisfaction with features that were clearly described before purchase
- Issues caused by your own internet connection, device, or third-party software
- Plan upgrades — the difference is applied immediately and is non-refundable
The following table summarizes refund eligibility across our different plan types and scenarios:
| Scenario | Starter | Pro | Business |
|---|---|---|---|
| 7-day money-back (first purchase) | ✓ Yes | ✓ Yes | ✓ Yes |
| Subscription renewal refund | ✕ No | ✕ No | ✕ No |
| Service not delivered (our fault) | ✓ Yes | ✓ Yes | ✓ Yes |
| Duplicate billing error | ✓ Yes | ✓ Yes | ✓ Yes |
| Cancelled mid-cycle (no violations) | ✕ No | ✕ No | ~ Case-by-case |
| Account terminated for violations | ✕ No | ✕ No | ✕ No |
| Significant verified downtime (72h+) | ~ Prorated | ~ Prorated | ~ Prorated |
| Annual plan — within 7 days | ✓ Full | ✓ Full | ✓ Full |
| Annual plan — after 7 days | ✕ No | ✕ No | ~ Case-by-case |
Once a refund is approved by our billing team, processing times vary depending on your payment method:
- Credit / Debit Card (Visa, Mastercard, AMEX): 5–10 business days to appear on your statement
- PayPal: 3–5 business days to your PayPal balance
- Bank Transfer: 7–14 business days depending on your bank
You may cancel your VeeCall subscription at any time through your account dashboard. Here is what happens when you cancel:
- Immediate effect on renewal: Your subscription will not renew at the end of the current billing period
- Access retained: You will retain full access to your virtual numbers and features until the last day of your current paid period
- No prorated refund: Cancellation mid-cycle does not entitle you to a refund for unused days, unless required by law
- Number release: After the subscription ends, your virtual numbers will be released and may be reassigned to other users
- Data retention: Your account data is retained for 90 days post-cancellation, after which it is deleted per our Privacy Policy
We strongly encourage you to contact our billing team directly at billing@veecall.com before initiating a chargeback with your bank or payment provider. Most issues can be resolved quickly and amicably through direct communication.
If you file a chargeback without first contacting us:
- Your account may be immediately suspended pending investigation
- You may be restricted from creating new accounts on VeeCall
- We reserve the right to provide your transaction history and evidence to your bank to contest the chargeback
- Fraudulent chargebacks may be reported to relevant authorities and credit agencies
For all refund and billing enquiries, please contact our dedicated billing team:
- Email: hello.veecall@gmail.com
- Data Controller: VeeCall Technologies Ltd.
- Registered Address: 123 Tech Avenue, London, EC1A 1BB, United Kingdom
- Response Time: Within 24 business Hours