Terms & Conditions

By accessing or using VeeCall's website at veecall.com, our mobile applications, or any of our services (collectively, the "Services"), you confirm that you have read, understood, and agree to be bound by these Terms & Conditions and our Privacy Policy.

Your use of the Services constitutes acceptance of these terms. If you are using VeeCall on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these terms, in which case "you" refers to that entity.

To use VeeCall's Services, you must meet the following eligibility requirements:

• You must be at least 18 years of age or the legal age of majority in your jurisdiction, whichever is greater
• You must have the legal capacity to enter into a binding contract under applicable law
• You must not be located in a country subject to a government embargo or designated as a "terrorist supporting" country
• You must not be listed on any government prohibited or restricted parties list
• Your use of the Services must comply with all applicable local, national, and international laws and regulations

VeeCall reserves the right to verify your eligibility at any time and to refuse service to anyone who does not meet these requirements.

To access most features of VeeCall, you must create an account. When registering, you agree to:

• Provide accurate, current, and complete information during the registration process
• Maintain and promptly update your account information to keep it accurate and complete
• Keep your password secure and confidential at all times
• Not share your account credentials with any third party
• Notify us immediately at support@veecall.com of any unauthorized access or security breach
• Accept responsibility for all activities that occur under your account

VeeCall reserves the right to refuse registration, cancel accounts, or remove content at our sole discretion. You may not create multiple accounts for abusive purposes or to circumvent restrictions placed on a previous account.

VeeCall provides virtual phone number services including but not limited to:

• Virtual local and international phone number provisioning from 100+ countries
• Inbound call reception and SMS message reception on virtual numbers
• Number management dashboard and administrative controls
• Number forwarding and routing configuration
• Team and multi-user access management (Business plan)
• API access for integration with third-party platforms (Business plan)

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time, with or without notice. We will make reasonable efforts to notify you of any significant changes that may affect your service.

You agree to use VeeCall's Services only for lawful purposes and in accordance with these Terms. Permitted uses include:

• Personal privacy — using a second number to protect your primary phone number
• Business communication — managing customer-facing phone numbers for legitimate business operations
• Remote work — enabling team members to communicate professionally from any location
• International business — establishing local presence in countries where your business operates
• Online verification — receiving OTP and SMS verification codes from legitimate services
• Travel — maintaining reachability while travelling internationally

You are solely responsible for all communications made through your VeeCall numbers. VeeCall acts as a service provider and is not responsible for the content of calls or messages transmitted through our platform.

The following activities are strictly prohibited when using VeeCall's Services. Violation may result in immediate account termination and legal action:

VeeCall cooperates fully with law enforcement agencies and regulatory bodies. We will report any suspected illegal activity to the appropriate authorities and provide any requested information pursuant to lawful requests.

VeeCall operates on a subscription-based model. By subscribing to a paid plan, you agree to the following billing terms:

• Subscription fees are billed in advance on a monthly or annual basis, depending on your selected plan
• All prices are displayed in USD and exclude applicable taxes unless stated otherwise
• Payments are processed securely by Stripe. VeeCall does not store your full card details
• Your subscription will automatically renew at the end of each billing period unless cancelled
• You authorize VeeCall to charge your payment method for all fees due under your plan
• If payment fails, we will notify you and may suspend your service after a 7-day grace period
• Price changes will be communicated at least 30 days in advance via email

We want you to be completely satisfied with VeeCall. Our refund and cancellation policy is as follows:

• 7-Day Money-Back Guarantee: New subscribers may request a full refund within 7 days of their first payment if they are not satisfied. This applies only to first-time purchases.
• Cancellation: You may cancel your subscription at any time via your account dashboard. Cancellation takes effect at the end of the current billing period — you retain access until that date.
• No Partial Refunds: We do not provide prorated refunds for unused days in a billing period, except where required by applicable law.
• Annual Plans: Annual subscribers who cancel after the 7-day money-back window are not entitled to a refund for the remaining months, except where required by law.
• Suspended Accounts: If your account is suspended for a violation of these Terms, no refund will be issued.

All content, features, and functionality of VeeCall's Services — including but not limited to text, graphics, logos, icons, images, software code, and the overall design — are the exclusive property of VeeCall Technologies Ltd. and are protected by applicable copyright, trademark, patent, trade secret, and other intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use our Services strictly in accordance with these Terms. This licence does not include the right to:

• Copy, modify, distribute, sell, or lease any part of our Services or software
• Reverse engineer or attempt to extract source code from our software
• Use our brand, logo, or trademarks without prior written consent
• Create derivative works based on our Services or content
• Scrape, harvest, or systematically extract data from our platform

Any feedback, suggestions, or ideas you share with us may be used by VeeCall without any obligation to compensate you.

VeeCall's Services are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied, including but not limited to:

• Warranties of merchantability, fitness for a particular purpose, or non-infringement
• Warranties that the Services will be uninterrupted, error-free, or free from viruses or harmful components
• Warranties regarding the accuracy, reliability, or completeness of any content or information on our platform
• Warranties that defects will be corrected within a specified timeframe

To the maximum extent permitted by applicable law, VeeCall Technologies Ltd., its directors, employees, partners, agents, suppliers, and affiliates shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, goodwill, or business opportunities
• Damages resulting from unauthorized access to or alteration of your transmissions or data
• Damages resulting from service interruption, downtime, or technical failures
• Any content obtained through use of our Services
• Any third-party conduct or content transmitted via our platform

In no event shall VeeCall's total cumulative liability to you exceed the greater of (a) the total amount paid by you to VeeCall in the 12 months preceding the claim, or (b) £100 GBP.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so the above limitations may not apply to you in full.

You agree to defend, indemnify, and hold harmless VeeCall Technologies Ltd. and its officers, directors, employees, contractors, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable legal fees) arising out of or relating to:

• Your violation of these Terms & Conditions
• Your use of the Services in a manner not permitted by these Terms
• Your violation of any applicable law, regulation, or third-party rights
• Any content you transmit through or in connection with our Services
• Any misrepresentation made by you in connection with your account or use of Services

Either party may terminate the relationship governed by these Terms at any time:

• By You: Cancel your subscription at any time through your account dashboard. Termination takes effect at the end of your current billing cycle.
• By VeeCall: We may suspend or terminate your account immediately, without prior notice or liability, if you breach these Terms, engage in prohibited activities, fail to pay fees, or for any other reason at our sole discretion.

Upon termination, your right to use the Services ceases immediately. We may delete your account data in accordance with our Privacy Policy and data retention schedule. Provisions of these Terms that by their nature should survive termination shall survive, including intellectual property, disclaimers, limitation of liability, and indemnification.

These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

Any disputes arising from or relating to these Terms or your use of VeeCall's Services shall be resolved as follows:

1. Informal Resolution: You agree to first attempt to resolve the dispute informally by contacting us at legal@veecall.com. We will try to resolve disputes within 30 days.
2. Mediation: If informal resolution fails, both parties agree to attempt mediation through a mutually agreed mediator before proceeding to litigation.
3. Jurisdiction: If mediation fails, disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

VeeCall reserves the right to modify these Terms & Conditions at any time. We will notify you of material changes by:

• Sending an email notification to your registered email address at least 14 days before changes take effect
• Displaying a prominent notice on our website and dashboard
• Updating the "Last Updated" date at the top of this page

Your continued use of VeeCall's Services after any changes constitutes acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using the Services and cancel your subscription before the effective date of the changes.

We maintain an archive of previous versions of these Terms, which you may request by contacting us at legal@veecall.com.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to our dedicated Privacy Team:

• Email: hello.veecall@gmail.com
• Data Controller: VeeCall Technologies Ltd.
• Registered Address: 123 Tech Avenue, London, EC1A 1BB, United Kingdom
• Response Time: Within 24 business Hours

If you are located in the EEA and are not satisfied with our response, you have the right to lodge a complaint with your local Data Protection Authority (DPA).